Terms of Service
Growerck Platform Terms of Service
Welcome to Growerck Platform. Growerck Platform, www.growerck.com, is a service on where Growerck-registered Buyers can enjoy the rights and privileges described in the following Growerck Terms of Services (these “Growerck Terms of Service”) when purchasing Items (defined below) on Growerck Platform from participating Sellers or from the Growerck brand. All participating vendors on the platform have been stringently selected by Growerck (such Sellers, “Platform Sellers”, and such Buyers, “Platform Buyers”). If you are a Growerck Platform Buyer, you will be deemed to have consented to the terms and conditions described in these Growerck Terms of Service when you make purchases on Growerck.
- Growerck Refunds and Return Policy
1.1 For Growerck Platform Product Items or any related Online or Onsite Workshop Product Items:
Growerck Platform Buyer may apply for a refund and/or return of an item purchased on Growerck (a “Growerck Platform Item”) by completing a return/refund request and returning the Growerck Platform Item within ten (10) calendar days after the date that Growerck Platform Item was first received from delivery that was acknowledged by the Growerck Platform Buyer whether on the Growerck Platform or to any Growerck Platform staff through email or Whatsapp (the “Free Return Period”). In cases where the Growerck Platform Buyer did not receive the Growerck Platform Item because of Growerck Platform Buyer’s absence during the delivery at the designated address or Growerck Platform Buyer has provided the incorrect destination delivery address, the date would be based on delivery attempt that was first made. From time to time, at Growerck Platform’s management sole discretion, each situation can be settled on a case by case basis.
1.2 Growerck Platform Buyer shall ship back the Growerck Platform Item to the location designated by Growerck within eight (8) calendar days right after the return request was first raised and in an event that is no later than the last day of the available Free Return Period. Growerck Platform Items that are returned can be delivered by a courier designated by Growerck no later than the last day of the Free Return Period. Growerck, based on the company’s management decision can reserve the right to reject any application where the Growerck Item was dispatched later than nine (9) calendar days right after the return request is raised by the Growerck Platform Buyer.
1.3 All Growerck Platform Buyers shall deem the approval of request for refund and return will be made by Growerck in their sole discretion on a case by case review basis. Growerck Platform Buyer consents and agrees that Growerck’s decision is conclusive, final and binding, and agrees at no circumstance shall bring suit or otherwise assert any claim against Growerck, Growerck’s Partners or its affiliates with regards to such decision.
All Growerck’s Mall Items that are returned need to minimally adhere the following conditions:
- Sealed condition and new
- The stated purchased items to be included
- Original product packaging as well as any tags (price and so on)
Where there are any further conditions that apply to a certain Growerck Platform Item, Growerck shall inform you via the Whatsapp, SMS, on the site or email. The conditions for the Growerck Platform Items that are subjected to return are referred to as “Return Conditions”.
1.4 Furthermore, please do note that there are some categories of Growerck Mall Items that can be excluded from the Refunds and Return Policy described in these Growerck Terms of Service, including but not limited to:
- Goods that are perishable (plants, earthworms, groceries and so on)
- All digital goods not limited to audio, e-books or video recording or software;
- Goods that are do not fit the suitability for returns due to health protection or hygienic reasons, such as cosmetics, swimwear, underwear, shampoo or any other products that fall under personal usage. To find out the list of goods that can be return and the refund percentage, please email firstname.lastname@example.org or Whatsapp+65 9665 0074.
Please kindly take note that Growerck policies and terms here can change without notice any time and certain Growerck Platform Mall Items can be subjected to exclusion after Growerck Platform Buyer has purchased them. Any Growerck Platform Item that is subject to exclusion from the Refunds and Return Policy described in these Growerck Terms of Service is referred to as an “Excluded Item”.
1.5 Growerck, at all times, reserves the right to (a) include to or otherwise amend the list of Excluded Items and/or the Return Conditions and (b) amend, terminate or suspend the Refunds and Return Policy described in these Growerck Terms of Service (including the length of the Free Return Period), in each case, at any time at Growerck’s sole discretion.
1.6 Growerck can reject in its sole discretion any returned Growerck Platform Item (and the Growerck Platform Buyer’s related request for refund and return):
- an Excluded Item;
- not meeting the Return Conditions; or
- Growerck Platform Item returned in a manner that does not comply with Section 1.2 above.
Please note that Growerck’s determination shall be based on the list of terms of conditions in effect at the time of such determination (including the list of Excluded Items, the Return Conditions and the Free Return Period), and therefore pursuant to Section 1.5 above, such list of Excluded Items, the Return Conditions and/or the length of Free Return Period may be different from those in effect at the time Growerck Platform Buyer has completed the refund/return request and/or returned the Growerck Platform Item.
If Growerck rejects a request for refund and return, Growerck will organize the delivery of such Growerck Platform Item to the relevant Growerck Platform Buyer’s address to which the Growerck Platform Item was originally delivered, and Growerck shall be entitled to seek compensation from the Growerck Platform Buyer for any costs incurred in delivering the Growerck Platform Item back to the Growerck Platform Buyer.
1.7 Growerck reserves the right to terminate a User’s access to Growerck if it suspects any abuse of the Refunds and Return Policy described in these Growerck Terms of Service and, if where Growerck deems appropriate, the company may impose penalties (including recovery of any fees or charges incurred as a consequence of such abuse).
- Growerck Platform Seller Terms and Conditions
2.1 If you are a Growerck Platform Seller, you should have received a separate written notification from Growerck that notifies you of your choice to participate in Growerck. At any time, you choose not to participate in Growerck, please notify Growerck in writing; otherwise, you will be deemed to have decided to continue your participation in Growerck and consented to the terms and conditions set out in these Growerck Terms of Service. Growerck may, at any time and at its sole discretion, suspend or remove any Growerck Platform Seller from the Growerck program.
2.2 Each Growerck Platform Seller warrants that the Growerck Platform Item it offers on Growerck and actually ships to Growerck Platform Buyer and that the Growerck Platform item
(a) complies with
(i) applicable law and
(ii) the specifications listed (and made available to Growerck Platform Buyer) on the Site, including any and all product warranties, specifications, drawings, samples, performance criteria and all applicable quality, safety and hygiene requirements are accurate, and
(b) will be free from defects. Every Growerck Platform Seller acknowledges, consents and agrees that it will be responsible for any non-conformity or defects, or any public or private recall of, any of the Growerck Platform Items, and will indemnify and hold Growerck and its affiliates harmless from any losses relating to the foregoing.
2.3 Where a Growerck Platform Seller is discovered and found to have offered or sold any Growerck Platform Item on Growerck that is restricted whether by law of by Growerck Policy, Growerck reserves the right to, at its sole discretion, remove the offending Growerck Platform Items from Growerck, and execute refunds (and any adjustments) to Growerck Platform Buyers who have purchased such Growerck Platform Items (even in cases where the Growerck Platform Buyers did not comply with any of the requirements described in Section 1 above), in which case Growerck Platform Seller agrees to reimburse Growerck for all of such refunds (including any related costs and charges) and authorizes Growerck to deduct such amounts from any amounts payable to Growerck Platform Seller or take such other action as deemed appropriate by Growerck in its sole discretion.
2.4 Growerck’s determination to approve a refund or return of a Growerck Platform,Mall Item pursuant to Section 1 above is binding on the relevant Growerck Platform Seller. Growerck Platform Sellers agree to comply and do all such things as necessary to give effect to a Growerck Platform Buyer’s request for a refund or return approved by Growerck.
2.5 For any refund or return request approved by Growerck, Growerck will organize the delivery of the relevant returned Growerck Platform Item to the address provided by the relevant Growerck Platform Seller to Growerck in writing for the completion of the refund and return process, at no additional cost to such Growerck Platform Seller so long as such address is in the country in which the relevant Growerck Platform Item was listed for sale on the Site (a “Local Address”). If Growerck Platform Seller fails to provide a Local Address for return of the returned Growerck Platform Item or otherwise fails to accept delivery of the returned Growerck Platform Item within a reasonable period of time (as determined by Growerck), Growerck reserves the right to dispose of such Growerck Platform Item in a manner it sees fit and Growerck Platform Seller shall be deemed to have forfeited all rights to such Growerck Platform Item. Growerck Platform Seller must notify Growerck within six (6) days of receiving the Email Notification (“Notification Period”) if Growerck Platform Seller does not receive the returned Growerck Platform Item. Failure to notify Growerck within the Notification Period shall be conclusive evidence of, and result in the Growerck Platform Seller having accepted that, the delivery of the Growerck Platform Item has occurred, and Growerck Platform Seller agrees not to make any claims or raise any disputes regarding any such Growerck Platform Item.
2.6 Notwithstanding the above, Growerck may determine at its sole and absolute discretion that a Growerck Platform Item approved for refund or return shall not be returned to Growerck Platform Seller, and Growerck Platform Seller shall be deemed to have forfeited all rights to such Growerck Platform Item.
2.7 For any refund or return rejected by Growerck where the relevant Growerck Platform Item was received by Growerck, Growerck will organize the delivery of such Growerck Platform Item to the relevant Growerck Platform Buyer’s address pursuant to Section 1.6 above.
2.8 Where Growerck approves any refund or return request, Growerck Platform Seller may appeal such decision by contacting Growerck and providing evidence in support of such appeal. If Growerck upholds Growerck Platform Seller’s appeal, it will disburse all or part of the Growerck Platform Buyer’s Purchase Monies to Growerck Platform Seller. Growerck Platform Seller acknowledges and agrees that Growerck’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Growerck or its affiliates in relation to such decision.
- Growerck 100% Authentic Product Policy & Brand Protection Policy
3.1 All products listed by Growerck Platform Sellers must be 100% authentic and where the product has areas that are not zero waste friendly, Growerck Platform Sellers needs to notify Growerck and Growerck reserves the right to publish to the public on any written form that Growerck is not aware of other zero waste friendly aspects of the product and company except for product advertised or where the components of the product is non compliant to zero waste friendly standards and practices.
3.2 Counterfeit products are prohibited from being listed in Growerck. The term “counterfeit” encompasses a product that was made in exact imitation of an existing brand with the intention to deceive or defraud and may include, but is not limited to:
- A product that violates any local country laws in which they are sold;
- A product that is a fake or a replica of an existing official product;
- A product that has never been produced by a specific brand;
- A product that is significantly under-priced;
- A product containing a registered trademark on the product, the packaging or anywhere related to the product without the authorization of the trademark owner;
- A product that contains specific design elements (e.g. cartoon characters or colourways) protected by a trademark; without the authorization of the trademark owner;
- A product that bears such similarities with other products (e.g. a replica of a branded item with or without altered logos) without the authorization of the trademark owner;
- A product that has no visible trademark on the product image on the listing, but the delivered product includes a trademark; and
- Usage of a photo on the listing that contains the trademark of a brand.
3.3 Original equipment manufacturer (“OEM”) brands are permitted as long as no official brand logo is displayed on any OEM product image and no official brand name is stated in any part of the product information.
3.4 If requested by Growerck, the Growerck Platform Seller shall promptly provide documentation to Growerck that proves (to Growerck’s reasonable satisfaction) the authenticity of the Growerck Platform Item including, but not limited to, manufacturer sales invoices, authorized distribution agreements and/or certificates of authenticity (“Proof of Authenticity”).
3.5 If the Growerck Platform Seller fails to provide Proof of Authenticity, the Growerck Platform Seller shall:
(a) accept the return of the Growerck Platform Item from the Growerck Platform Buyer;
(b) refund to the Growerck Platform Buyer twice the amount that the Growerck Platform Buyer paid for the Growerck Platform Item or, where Growerck has already refunded this amount to the Growerck Platform Buyer, the Growerck Platform Seller shall refund such amount to Growerck;
(c) be liable to compensate Growerck for such other costs, expenses, losses and liabilities suffered or incurred by Growerck (including, but not limited to, loss of goodwill) as determined at Growerck’s sole discretion.
3.6 In the event that Growerck determines, at its sole discretion, that Growerck Platform Seller has violated Section 3, Growerck may take all appropriate measures, including but not limited to removing the counterfeit Growerck Platform Item listing from the Site, prohibiting the publication of the same or similar goods and/or restricting, suspending or terminating the Growerck Platform Seller’s Growerck account and/or access to Growerck. Growerck Platform Seller’s obligations and liabilities under these Terms of Service will not be affected by the restriction, suspension or termination of the Growerck Platform Seller’s account.
Last updated: 19 November 2022